Negotiation and Conflict Management in Healthcare
Stress and workplace conflict are an inevitable consequence of the ongoing restructuring of US healthcare.
This course develops the critical negotiating and conflict resolution skills needed to significantly improve the quality of life in a medical organization. Participants learn to:
- negotiate with others upon whom they depend for results or resources
- mediate disagreement and conflict among colleagues
- negotiate effectively against a stronger opponent
- deal with a disruptive or impaired colleague
This course is eligible for 4 hours of graduate academic credit and up to 32 hours of Category 1 CME credit toward the AMA Physician’s Recognition Award.
